Our Service Process
Online communication
Confirmation of needs
Recommended plan/customization
Delivery and transportation
Customer acceptance
Training explanation
After-sales
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Scheme customization
After understanding the needs of users, we have specialized technical engineers to design the scheme, and configure suitable screw conveyor products for users according to the user's conveying materials, output requirements, site conditions, etc., so as to reduce the user's investment cost.
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Accessories maintenance
Dahan manufacturers can provide users with conveyor maintenance skills, parts replacement and other services, to ensure that the problems encountered by users in the process of use can be answered in a timely manner and reduce users' losses.
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Our Service Team
Our business team is committed to providing satisfactory pre-sales services, the team is composed of professionals with at least 5 years of foreign trade experience, complete business processes, and more importantly, they have a good grasp of product knowledge, and Expertise in solving various problems and pre-sales issues
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R&D service team
The team is mainly responsible for providing reliable screw conveyor research and development, which includes engineering analysis, project system design, engineering processing, layout drawing processing, tailor-made drawing submission, customer technical feedback processing and product customization services.
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Delivery service team
Our logistics team is responsible for the packaging, shipping, logistics tracking, etc. of the goods until the goods reach the customers. We take safety considerations as important as commercial and operational factors, in addition, we have close long-term relationships with material companies such as Debon, Jiaji Express, etc. to maintain safe and reliable deliveries.
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Manufacturing Services Team
Dahan has established a quality control system to ensure the standardization of production processes in every process from raw material procurement to finished products. Not only that, we also have experienced quality control personnel who can meet the needs of the market and customers.
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After-sales service team
We have Zhuanmo's after-sales team, and we will give timely help and guidance for users' problems during use, thereby reducing users' downtime and losses.
Our Production Workshop
Xinxiang Dahan has an excellent team of more than 100 people consisting of sales elites, R&D engineers, professional technicians, after-sales personnel and senior management personnel，and constantly upgrades the user experience, from getting in touch with customers, understanding customer needs, designing detailed purchase plans for customers, and then charging for subsequent equipment maintenance, always paying attention to every detail of user service, and Dahan Company is also equipped with professional technical engineers to track the latest usage of the equipment and solve all after-sales problems for you.
